If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://greenokart.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and will be processed if conditions are met.

You are always required to ship back the items by following the shipping instructions:

To ensure your items are shipped safely and arrive on time, follow these steps: Use sturdy boxes with sufficient padding materials to protect the contents and seal them securely. Clearly label each package with the recipient’s name, address, contact number, and return address, making sure the labels are legible. Choose a reputable shipping carrier such as UPS, FedEx, or DHL, and opt for tracking services; consider purchasing insurance for valuable or fragile items. Include a packing slip inside each package and complete any necessary customs forms for international shipments. Mark boxes containing fragile or perishable items with appropriate stickers and consider expedited shipping for perishable goods. Finally, notify the recipient of the tracking details and expected delivery date to ensure a smooth delivery process.

REFUND POLICY

To be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

For the product to be eligible for a refund, make sure these conditions are met:

  • The product must be returned in its original packaging
  • The product wasn’t used or damaged
  • The product must include original tags (if applicable)
  • The product must have the receipt or proof of purchase

Unfortunately, products that were marked as a gift when purchased are not allowed to be Returned or Exchanged.

Unfortunately, products that were marked as a Bundle when purchased are not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: info@greenokart.com

You will be updated on your Return Status through  EMAIL, PHONE, and SMS provided that all contact information was provided.